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　　随着我国经济和旅游业的蓬勃发展，旅游行业对从业人员的专业素养提出了更高要求。《导游情景英语/新编全国旅游中等职业教育系列教材》是中等职业学校旅游服务与管理专业的专业英语课程教材，同时也适合旅行社用于一线员工培训及旅游从业人员或有一定英语基础的旅游专业英语爱好者进行自学。除了掌握必要的专业词汇和句型，《导游情景英语/新编全国旅游中等职业教育系列教材》旨在培训导游服务专业学生的对客沟通技巧，培养学生的团队协作意识和能力，以及用英语解决导游服务工作中可能会出现的一些问题的能力。

Part Ⅰ Reception

Unit 1 Meeting the Guests

Lesson 1 Meeting Some Independent Guests

Lesson 2 Receiving A Tour Group

Lesson 3 Itinerary Delay

Unit 2 On the Way to the Hotel

Lesson 4 Counting Heads

Lesson 5 A Welcome Speech

Lesson 6 A Brief City Introduction

Unit 3 At the Hotel

Lesson 7 Check in

Lesson 8 Dealing with Complaints from Tourists

Lesson 9 The First Dinner in the Hotel

Lesson 10 Itinerary Arrangement

Part Ⅱ Sightseeing

Unit 4 Some Famous Scenic Spots

Lesson 11 The Palace Museum in Beijing

Lesson 12 The Bund in Shanghai

Lesson 13 The Terra-Cotta Warriors in Xi'an

Lesson 14 The Yellow Crane Tower in Wuhan

Lesson 15 The Giant Panda Breeding Base in Chengdu

Unit 5 Shopping & Local Snack

Lesson 16 At the Souvenir Shop

Lesson 17 At the Food Street

Unit 6 Chinese Culture

Lesson 18 Chinese Cuisine

Lesson 19 Chinese Tea

Lesson 20 Chinese Festivals

Lesson 21 Daoism & Kungfu

Revision 1 （Unit l~Unit 6 ）

Unit 7 Suggestions for Free Activities

Lesson 22 Enjoying the Sunshine on the Beach

Lesson 23 Watching the Show

Lesson 24 Respecting the Local Customs

Lesson 25 Visiting a Chinese Friend

Part Ⅲ Problems Handling

Unit 8 Items Missing

Lesson 26 Passport Missing

Lesson 27 Wallet Missing

Unit 9 Falling I1 1

Lesson 28 Heart Disease

Lesson 29 Getting Sunburn

Part Ⅳ Farewell

Unit 10 Procedure of Checking out

Lesson 30 Check out

Lesson 31 Dealing with the Luggage

Unit 11 Seeing off

Lesson 32 Seeing Some Independent Guests off

Lesson 33 Seeing the Group off

Lesson 34 A Farewell Speech

Revision 2 （Unit 7 -Unit 1 1 ）

参考答案

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